Affected services:

  • Device Registration
  • Incoming Calls
  • Outgoing Calls
  • Web Portal

Service Degradation In Charlotte Data Center

Opened on Monday 13th May 2019, last updated

Resolved — The Charlotte node 1 outage was determined to be caused by unusually high call traffic due to an emergency situation at a large customer. Call traffic was recorded at five times higher than than "normal peak" rates for the node. We are taking steps to prevent this situation from recurring again in the future.

Posted by Brian Flinte

Monitoring — We have identified the issue and have issued a fix. We will continue to monitor the situation and investigate the root cause. Registrations, inbound and outbound calls should now be working on the affected server cluster.

Posted by Brian Flinte

Investigating — We are currently experiencing service degradation in our Charlotte data center node 1. We are investigating. Customers in our other locations should not be affected.

Posted by Brian Flinte