Affected services:

  • Customer Support

CloudVoice Coronavirus Update

Scheduled for Monday 16th March 2020 at 12:00 (Eastern Time (US & Canada))

Schedule/description of work

As a valued Encore CloudVoice customer, we are concerned about your health and safety and understand you are having to make some tough decisions right now. As the spread of coronavirus, known as COVID-19, continues to be a growing concern across the country, we are taking extra precautions to protect you, our teammates, and the communities we serve. Our Executive Leadership and business unit leadership teams are monitoring the situation to ensure we are acting on the latest guidance and information. We are Here For You: If you are impacted by the coronavirus situation, we’re here to help. Our sales, support and engineering teammates are all committed to working with our clients in an effort to provide real solutions and reduce stress during this challenging and uncertain time, We know that many of you are being forced to temporarily rethink how you work and conduct your businesses, and we are here to help you find the right solution for your needs, including: • IVR’s and recordings for informational purposes • Changes in business hours • Mobile Follow-Me • Softphones • Using desk phones offsite • Number forwarding and rerouting Contact Information: Support tickets can be opened through our support web page https://encoretg.com/submit-a-ticket/ or you can call us at 888-983-6267. As we assist customers who may be affected by the coronavirus situation, we're also listening and learning from those conversations to help us evaluate and possibly implement additional customer relief measures as they emerge. Did You Know? Cisco is offering Free Personal Webex accounts for remote workers. Webex will allow you to hold 100 person meetings with Video, Desktop Sharing and Dial-In Access. Contact us to learn more about how to take advantage of this offer or you can find more details here: https://www.webex.com/webexremotework.html Keeping You Informed: We’re committed to keeping you informed through this rapidly changing situation. Please do not hesitate to contact us if we can be of assistance with any of your voice, IT or Phone Support, or remote connectivity needs. For the latest information about COVID-19, please visit cdc.gov or your local health department website.

Scheduled start time
March 16, 2020 12:00
Duration
30 minutes
Status
Finished